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Dear Valued Customer,
Thank you for selecting First Medical International as your trusted source for medical equipment. With over 28 years of expertise in the refurbished medical equipment sector, we pledge to deliver top-notch products and outstanding service. Kindly take a moment to review our shipping and return policy outlined below:
At First Medical International Corp., customer satisfaction is our utmost priority. While we have confidence in the quality of our products, we recognize that unforeseen issues may arise. If equipment is found to be non-functional for reasons unrelated to damage during transit, we kindly request that buyers contact our dedicated customer service team within 48 hours of receiving the shipment.
Our knowledgeable representatives will diligently assist you in resolving any issues promptly. Unless specified by the seller, systems that do not come with specific software and licenses options are not acceptable reasons to return a product or mark it as non-operative. Whether it entails arranging for repairs or facilitating a replacement, we are committed to ensuring a seamless resolution process. Please note that any return or replacement requests submitted after the 48-hour window may be subject to review on a case-by-case basis.
At First Medical International, we prioritize your satisfaction above all else. Should you have any inquiries or require clarification regarding our shipping and return policy, please feel free to reach out to us. We sincerely appreciate your decision to entrust us as your medical equipment provider.
